Refund Policy

Effective date: August 6, 2026

This Refund Policy explains how Ruvaura handles approved returns, refunds, damaged or incorrect items, and digital products. This policy does not limit any rights that cannot legally be excluded under applicable law.

1. Physical products

Refund eligibility for physical products is described in our Return Policy. Products must meet the applicable return conditions before a refund is approved.

2. How refunds are issued

After an approved return is received and inspected, Ruvaura will issue the approved refund to the original payment method. Please allow 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post it.

Original shipping charges are generally non-refundable, except where the item was incorrect, damaged on arrival, or otherwise covered by applicable law.

3. Damaged, defective, or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, contact us at Ruvaura@gmail.com with your order number and clear photos as soon as reasonably possible. We may offer a replacement, repair, store credit, or refund depending on the circumstances and availability.

4. Digital or downloadable products

Digital products are not physically shipped. Once digital access or download has been made available, they are generally non-refundable, except in cases such as duplicate payment, failure to provide access, a material technical problem that cannot be resolved, or where a refund is required by law. Contact us promptly if you have an access problem.

5. Final-sale items

Items clearly marked final sale, and products that have been used, assembled, damaged after delivery, or returned without required components may be ineligible for a refund, except where applicable law provides otherwise.