Shipping Policy

Effective date: August 6, 2026

This Shipping Policy applies to physical products purchased from Ruvaura. Shipping information shown at checkout is the most current estimate for your order and destination.

1. Order processing

We prepare orders after payment is successfully authorized. Processing and delivery times can vary based on product availability, destination, carrier capacity, weekends, holidays, weather, customs, and other circumstances outside our control.

If an estimated processing or delivery timeframe is shown at checkout or in your order confirmation, that estimate applies to the order. A delivery estimate is not a guarantee unless expressly stated otherwise.

2. Tracking and delivery

When tracking is available, it will be provided using the email address associated with the order. Please ensure your shipping address is complete and accurate. Once an order has been dispatched, carrier updates and delivery timing are outside Ruvaura’s direct control.

3. Address changes

Contact us as soon as possible at Ruvaura@gmail.com if you need to correct an address. We cannot guarantee that an address can be changed after an order has been processed or shipped.

4. Customs, duties, and taxes

Orders shipped outside Canada may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless stated at checkout, these charges are the customer’s responsibility.

5. Delayed, lost, or damaged packages

If tracking shows that a package is delayed, delivered but not received, or damaged, contact us at Ruvaura@gmail.com with your order number and relevant carrier information. We will work with the carrier and provide the assistance available under the circumstances. Do not discard damaged packaging before the matter is reviewed.

6. Digital or downloadable products

If a product is specifically identified as digital or downloadable, no physical shipment will be sent. Access or download instructions will be provided electronically after payment or through the customer’s order information. Contact us if access is not received or does not work.