Return Policy

Effective date: August 6, 2026

1. Eligible physical products

Ruvaura accepts return requests for eligible physical products within 30 days after delivery. To be eligible, the product must be unused, unassembled, in its original packaging, and returned with all components, accessories, and proof of purchase.

2. Items that may not be eligible

Products that have been assembled, used, altered, damaged after delivery, returned incomplete, or clearly marked final sale may not be eligible for return, except where applicable law provides otherwise. Digital or downloadable products are governed by our Refund Policy and are generally not returnable once access has been provided.

3. Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, contact Ruvaura@gmail.com as soon as reasonably possible with your order number and clear photos of the item and packaging. We will review the issue and may provide a replacement, refund, store credit, or other appropriate resolution.

4. How to request a return

Email Ruvaura@gmail.com before sending anything back. Include your order number, the product you wish to return, and the reason for the request. Do not send a return to the business address unless we provide return instructions.

5. Return shipping

For a change-of-mind return, the customer is responsible for return shipping and the item remains the customer’s responsibility until it reaches us. If the item is damaged, defective, or incorrect, contact us before returning it so we can review the shipping arrangement.